AmmyGold Signature Privacy Policy
Effective Date: 1/1/2024
This Privacy Policy describes how AmmyGold Signature ("we," "us," or "our") collects, uses, and discloses your personal information when you use our comprehensive laundry, ironing, house cleaning, and office cleaning services (collectively, the "Services").
By using the Services, you consent to the data practices described in this policy.
1. Information We Collect
We collect several types of information to provide and improve our Services to you:
A. Personal Identification Information (PII)
This includes information you voluntarily provide to us when booking or communicating:
Contact Data: Full name, email address, phone number.
Service Address Data: Residential or commercial property address for service delivery and scheduling.
Account Data: Username and password (if you create an account).
B. Service-Specific Data
Because our Services require physical access and detailed instructions, we collect unique data points:
Access Credentials: Secure details necessary to access your property (e.g., gate codes, lockbox codes, key location notes). This sensitive information is stored securely and restricted to authorized personnel.
Cleaning Preferences: Specific notes regarding cleaning requests, fabric care instructions, property details, and areas to avoid.
C. Financial & Transaction Data
Payment Information: We do not directly store credit card numbers. All payment transactions are securely handled by a third-party payment processor ([Insert Name of Payment Processor, e.g., Stripe or PayPal]). We retain transaction history and billing details.
Service History: Records of the services you have purchased, dates, and amounts paid.
D. Usage Data
When you visit our website or use our app, we may collect information about your access and use, such as your IP address, browser type, operating system, and pages viewed.
2. How We Use Your Information
We use the collected information for the following purposes:
To Provide and Maintain the Services: To fulfill your booked services, including scheduling, dispatching teams, and performing the requested laundry or cleaning tasks.
To Facilitate Communication: To send service confirmations, reminders, updates on your service status, and respond to your inquiries.
For Billing and Payments: To process transactions and issue invoices for services rendered.
To Improve Our Services: To analyze usage and feedback to enhance the quality, efficiency, and safety of our offerings.
For Security: To verify your identity and protect against fraudulent transactions and unauthorized access to your information or property.
Marketing (with Consent): To send promotional materials about new services or special offers, provided you have opted in to receive such communications.
3. Data Security and Storage
Security Measures: We implement robust administrative, technical, and physical security measures designed to protect your Personal Data against unauthorized access, destruction, loss, or alteration.
Access Credential Storage: Sensitive data like access codes are stored using encryption and are only accessible by the specific, vetted service team member assigned to your booking. These details are purged when they are no longer needed.
Storage Location: Your information is stored on secure servers located in [Insert Country/Region, e.g., the United States or EU].
4. Sharing and Disclosure of Information
We will not sell or rent your Personal Data to third parties. We may share information only in the following circumstances:
Service Providers: We share necessary information (like name, address, and access notes) with our professional cleaning and laundry teams to execute the requested Services.
Payment Processors: Information required to complete payments is shared with secure, compliant third-party processors.
Legal Requirements: If required to do so by law, or in the good faith belief that such action is necessary to comply with legal processes or protect the rights and safety of AmmyGold Signature, our users, or the public.
5. Your Data Protection Rights
You have the right to access, update, or request the deletion of your Personal Data held by us. To exercise any of these rights, please contact us using the details provided below.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
7. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
AmmyGold Signature Address: Opposite Engr Peter’s bus stop aratumi Iyana school ojo lagos Email: Enquiries@ammygold.com Phone: 09162328518